| 1. | New and existing customers will start their service subscription commitment period on and from their date of purchase of the subsidized mobile phone / data device, up to 24 months thereafter (the “Commitment Period”). |
| 2. | Customer must subscribe to M1's services for the Commitment Period to qualify for the M1 Mobile Phone / Data Device subsidy. In the event that the customer prematurely terminates the subscription of M1's during the Commitment Period of 24 months, he shall pay M1 the termination charge stated in the contract. |
| 3. | Customer who defaults on payment of his bill and/or is terminated by M1 during the Commitment Period shall pay the termination charge stated in the contract. |
| 4. | Customer who downgrades to a lower subscription service plan during the Commitment Period shall pay M1 the downgrade charge stated in the contract, where applicable.
The various service plan groups are set out as follows:
| Basic/ Supplementary | ValueSurf+ / LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunShare / SunLite / SunSaver / SunSaver Plus / SunMax / SunMax Plus / Talk All U Can / Business / Message | | Mass | ValueSurf+ / LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunSaver / SunSaver Plus / SunMax / SunMax Plus / Talk All U Can / Business | | Mid-tier | LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunSaver Plus / SunMax / SunMax Plus / Talk All U Can / Business | | High-end | ExtremeSurf+ / MaxSurf+ / SunMax / SunMax Plus / Talk All U Can / Business | | Max / High+ | SunMax Plus / MaxSurf+ / Talk All U Can / Business | |
| 5. | If the customer's subsidized mobile phone / data device is lost or stolen during the Commitment Period, customer shall either: -
| a | buy a new mobile phone/ data device at the recommended retail price and continue with the subscription of M1's services for the full Commitment Period; - or | | b | terminate prematurely and pay M1 the termination charge stated in the contract. | |
| 6. | Customer shall not temporarily disconnect M1's services during the Commitment Period. |
| 7. | Customer shall not transfer the M1 line bound by the M1 Mobile Phone / Data Device Contract. |
| 8. | All charges are subject to change in accordance with the prevailing GST rate. |
| 9. | Any other contract with the customer shall continue to apply, unless agreed otherwise by M1. |
| 10. | M1’s terms & conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of inconsistency, Clauses 1 to 9 herein shall prevail. |
