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| Network Selection |
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| | Automatic selection | | | Once you switch on your mobile phone at your roaming destination, it will automatically select the network with the strongest signal. Your mobile phone will display the network. | | | | | | Manual selection | | | If you prefer to choose the network yourself, set your mobile phone to manual selection mode. Please refer to the user guide of your mobile phone or consult your dealer for details. In manual mode, your mobile phone will display all available GSM networks in the area. | |
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| Receiving Calls When Roaming |
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| | Caller in Singapore | | | Caller dials your mobile number directly. | | | | | Caller from overseas | | | Caller dials the International Access Code of the country he is calling from, followed by 65 (country code for Singapore) and your mobile number. | | | | | | Example:
You are roaming in Hong Kong and your caller is in Hong Kong. To reach you, he dials a Hong Kong IDD access code + 65 + mobile number. | |
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| Making Calls While Roaming |
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| | 1. Local Outgoing | | | To call a local number in the roaming destination, dial: | | | | | |   | | | | | | Example:
You are roaming in Hong Kong and you want to call a Hong Kong telephone number. Just dial the number directly. | | | | | | 2. Call Singapore | | | To call your family and friends in Singapore, dial: | | | | | |  | | | | | | Example:
You are roaming in Hong Kong and you want to call a Singapore telephone number. Just dial +65 followed by the Singapore telephone number. | | | | | | 3. Call International | | | To call a destination outside your roaming destination, dial: | | | | | |    | | | | | | Example:
You are roaming in Hong Kong and you want to call a Bangkok telephone number. Just dial +66 followed by the Bangkok telephone number. | |
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| Using Call Barring When Roaming (Applicable To Roaming Subscription) |
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| | Bar all incoming calls | | | Activate "Call Barring Incoming When Roaming". | | | | | | To activate | | | | | | | | | To cancel | | | | | | | | | Bar outing IDD calls except to Singapore | | | | | | To activate | | | | | | | | | To cancel | | | | | | | | | Your default password is 1234. You can change your password by the following this simple procedure. | | | | | |    | |
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| Using Call Divert While Roaming |
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| | Activate Call Divert on All Calls through the menu option of your mobile phone or through the Call Divert Code. | | | Divert to another number through the phone menu option | | | | | | To activate | | | Select Call Divert on All Calls/Call Divert Unconditional option of your mobile phone and enter the number to divert to. | | | | | | To cancel | | | Select Call Divert on All Calls/Call Divert Unconditional option of your mobile phone and select the Cancel option. | | | | | | Divert to another number through the Call Divert Code | | | | | | To activate | | | | | | | | | To cancel | | | | |
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| Using Voicemail While Roaming |
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| | Incoming calls will be automatically diverted to your Voicemail box when you switch off your mobile phone. You will be able to receive calls once you switch on your mobile phone. If you want to divert all your calls to the Voicemail box, activate Call Divert on All Calls through the menu option of your mobile phone or through the Call Divert Code. | | | | | | Divert to Voicemail box through the phone menu option | | | | | | | Step 1 : | Select Call Divert on All Calls/Call Divert Unconditional option of mobile phone. | | Step 2 : | When prompted to enter the number you want to divert your calls to, enter 13, followed by your mobile number, which is also the Voicemail box number. (If you activate this while in the roaming country, please enter 13 and your mobile number.) | | | | | | | Divert to Voicemail box through the Call Divert Code | | | | | | | Step 1 : | Select Call Divert on All Calls/Call Divert Unconditional option of mobile phone. | | Step 2 : | | Press |   | , followed by the mobile number, then | | | | | | | | | Retrieve messages from the Voicemail box | | | | | | | Step 1 : | Dial +65 9680 1381 from your mobile phone or any fixed line phone. | | Step 2 : | Enter the mailbox number, which is your mobile number. | | Step 3 : | Enter password. | | Step 4 : | Follow the voice prompts to utilise the various Voicemail features. | | |
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| Using Enhanced Full Rate While Roaming |
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| | Not all foreign networks support Enhanced Full Rate (EFR). If you're using an EFR-capable mobile phone and encounter difficulty connecting while roaming, you can try deactivating the EFR feature. Below are the codes to turn EFR on or off for the more popular phone models. | | | | | | Nokia
To activate, press *3370#
To deactivate, press #3370# | | | | | | Motorola
To activate, press 1911
To deactivate, press 1910 | | | | | | If you're using a Sony Ericsson handset, you may need to have it reprogrammed before you leave on your trip. To do this, just bring your handset to any of the Sony Ericsson care centres. | |
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| Roaming Calls Charges |
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| | 1. Local Outgoing
Outgoing calls to local number within your roaming destination will be charged as a flat local outgoing call rate, regardless of the operator you are logged on to. Example:
You are roaming in Hong Kong and you make a call to a Hong Kong telephone number. You will be charged at a flat rate of S$1.00* per minute. | | | | | | 2. Call Singapore
Outgoing calls to any Singapore numbers will be charged as a flat call home rate, regardless of the operator you are logged on. Example:
You are roaming in Hong Kong and you make a call to a Singapore telephone number. You will be charged at a flat rate of S$2.75* per minute. | | | | | | 3. Call International
Outgoing calls to countries outside your roaming destination, excluding Singapore, will be charged at a flat call international rate, regardless of the operator you are logged on. Example:
You are roaming in Hong Kong and you make a call to a Thailand telephone number. You will be charged at a flat rate of S$4.00* per minute. | | | | | | 4. Incoming Calls
You receive incoming calls when you are roaming, regardless of where is it calling from. A flat incoming call rate will be charged, regardless of the operator you are logged on. Example:
You are roaming in Hong Kong and you receive a call. You will be charged at a flat rate of S$1.50* per min for receiving an incoming call in Hong Kong. | |
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| Call Divert Charges When Roaming (Applicable To Roaming Subscription) |
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| | There are no roaming and IDD charges if you activate Unconditional Call Divert to a Singapore number (only local airtime charges apply). If you divert your calls to a Singapore number on Conditional Call Divert (e.g. when busy or unreachable), you will be charged as follows: | | | | | | 1. Roaming incoming call rate in your roaming destination.
2. Call Singapore rate in your roaming destination. | | | | | | Example:
You are roaming in Hong Kong and have diverted your calls on busy to a Singapore number and you receive a call. You will be charged as follows: | | | | | | 1. Roaming incoming call rate.
2. Call Singapore rate. | |
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