The provision of telecommunication services in Singapore is regulated under the Telecommunications Act. The Info-Communications Development Authority (IDA) is the regulatory authority and has powers to establish standards, codes and regulations to be observed by operators of telecommunication systems and services and to regulate the conduct of licensees.
M1 operates our businesses under a facilities-based operator (FBO) licence and a telecommunication dealer’s class licence issued by the IDA, and a Media Development Authority (MDA) class licence. In April 2001, M1 also obtained a FBO licence for the provision of 3G mobile communication systems and services and in July 2005, M1 was granted the Wireless Broadband Access (WBA) Spectrum Right.In June 2008, M1 obtained a services-based operator (SBO) individual licence and an Internet Service Provider class licence to provide fixed broadband services under M1 Net Ltd.
You can view our FBO licences as well as 2G, 3G and WBA Spectrum Rights on the IDA website.
M1 has regulatory obligations under the Code of Practice for Competition in the Provision of Telecommunication Services which contains provisions relating to:
| ||duties to end-customers; |
| ||interconnection; |
| ||infrastructure sharing; |
| ||sector-specific competitions rules; and |
| ||enforcement mechanisms. |
As part of our reporting requirements to the IDA, M1 also releases customer Feedback Statistics and Quality of Service (QoS) performance results on a yearly basis.
M1 is licensed by the MDA as a Internet Access Service Provider and is subject to the terms of our Class Licence and the Internet Code of Practice.
Further information on the regulatory environment for the provision telecommunications services and content can be found on the IDA website and the MDA website..