| 1. | What is the Data Roaming Cap Service? |
| | It is a free service provided by M1 to allow customers to limit their Data Roaming usage to within $100. Data Roaming services will be cut off upon reaching the cap/usage limit. Pre-termination SMS alerts will be sent at $80, followed by the termination SMS alert when Data Roaming services is cut off at cap limit. However, customer may not receive such SMS alerts through certain devices (e.g. laptops, tablets) and under certain circumstances (e.g. foreign network conditions). This Service helps customers avoid bill shocks. |
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| 2. | What are the charges for the Data Roaming Cap Service? |
| | There is no subscription or registration fee. The Service is completely free. However, SMS activation from overseas will incur SMS roaming charges. |
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| 3. | Who is eligible for the subscription to the Data Roaming Cap Service? |
| | Only M1 PostPaid customers will be eligible for the Data Roaming Cap Service. |
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| 4. | What is the length of time that the Data Roaming Cap Service will be in place? |
| | The Data Roaming Cap Service will be in place as long as customer does not explicitly request for it to be removed, regardless of Roaming status. |
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| 5. | When will the Data Roaming Cap Service be removed? |
| | The Service will only be removed when customers remove/opt out of the Service, which may be done through SMS, Customer Service Centres, Call Centre and Manage My Account. |
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| 6. | How long will it take for the Data Roaming Cap Service to take effect? |
| | The system works on real time, so once you have received the confirmation SMS of the activation of the Data Roaming Cap, the Service would be in place and working already. |
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| 7. | Data Roaming charges will stop exactly at $100? |
| | If customers opt in to the Service, their Data Roaming charges will not be charged beyond $100 in a billing cycle from the time of opt-in. However, the total Data Roaming charges in a bill cycle depend on various factors. Please refer to terms and conditions above. |
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| 8. | Does it mean that my Data Roaming bill will always be $100 or less? |
| | The total Data Roaming charges depend on various factors, including but not limited to: |
| |  | The number of times you opt in of the Service in 1 bill cycle |  | Data Roaming charges incurred before opting in to the Service |  | Data Roaming charges incurred after opting out of the Service | |
| | Subscription fees for other promotions/bundles/discounts for Data Roaming are independent from Data Roaming charges and the Data Roaming Cap Service. |
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| 9. | Will I still have my Data Roaming cut off if I opted in for the Data Roaming Cap Service but am on the $15/day Unlimited Data Roaming Promotion networks? |
| | You will still be able to enjoy the $15/day Unlimited Data Roaming. Data Roaming charges will still be capped at $15 a day, with Unlimited Data Roaming. Your Data Roaming will be cut off when you: |
| |  | Have used the $15/day Unlimited Data Roaming for a few days, where the cumulative charges of $15/day has reached the usage limit in the Data Roaming Cap; |  | Have used Data Roaming services on both Partner and non-Partner Networks, where the cumulative charges of both $15/day and the non-discounted Data Roaming rate has reached the usage limit in the Data Roaming Cap. | |
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| 10. | How will I be charged if I am on the $15/day networks but have opted in for the Data Roaming Cap? |
| | Computation of the usage limit is based on the promotional Data Roaming rate of $0.05/10kb. Customers with the Data Roaming Cap, who roam on our Partner Networks will still be able to enjoy the $15/day Unlimited Data Roaming. |
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| 11. | What happens if I subscribed to a Data Roaming Bundle and I opt in for the Data Roaming Cap Service? |
| | Once you have opted in to the Data Roaming Cap Service, data roaming will be cut off upon reaching the usage limit. Computation of the Cap usage limit is based on the prevailing rates of Data Roaming. Customers will be billed as per the Data Roaming Bundle subscription + Pay Per Use charges (in excess of Data Roaming Bundle if applicable). |
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| 12. | If I subscribed to the 100 MB Data Roaming Bundle, when will the Data Roaming Cap Service kick in? |
| | The Data Roaming Cap will start upon customer opted-in the service. Data Roaming will be cut off upon reaching the Cap, and charged at prevailing Data Roaming rates. |
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| 13. | Why did my Data Roaming get cut off before I have fully utilized my data roaming bundle when I opted in for the Data Roaming Cap? |
| | Data Roaming will be cut off at cap limit, regardless of whether Data Roaming Bundles have been utilized. |
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| 14. | I am having problems opting in for the Data Roaming Cap via SMS again, within the same day. What should I do in order to opt-in for the service again? |
| | You can send the same request via SMS only once per day. Please use other self-service channels if you wish to opt-in for the service again, or wait for the next day to opt in via SMS. |
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| 15. | Can I increase the Data Cap limit to another amount chosen by myself? |
| | No. The Data Roaming Cap service is provided at the same cap limit to all customers who opt in for it. Other amount limits are not supported. |
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| 16. | Why did I not receive any termination messages when my data usage was cut off? |
| | Depending on the foreign network conditions, you may not have had sufficient network access at the point where your data roaming usage was terminated. |
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| 17. | Will there be termination charges if I were to opt out of the Data Roaming Cap? |
| | No, there will be no termination charges. |