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S$100 Data Roaming Cap Service

You no longer have to worry about bill shocks when you opt in for the S$100 Data Roaming Cap Service! A free service provided by M1, the S$100 Data Roaming Cap Service limits your roaming data usage to no more than $100 per bill cycle . In other words, your Data Roaming service will be terminated when you have reached the usage limit.

Activate S$100 Data Roaming Cap Service

Terms and Conditions

S$100 Data Roaming Cap Service ("Service") is free and is available to postpaid customers only.

The Service will be provided based on each customer's billing cycle.

The $100 usage limit ("Cap") for the Service will be reset in the following instances:

	Upon reactivation of the Service;
	At the start of each new billing cycle.

Upon suspension of Data Roaming services, data related services (e.g. MMS) will not be available while roaming.

The total Data Roaming charges indicated in the customer's Monthly Bill (hard/soft copy) will depend on various factors, including but not limited to:

	The number of times the customers opt-in for the Service within a single billing cycle, and;
	The applicable Data Roaming charges when customers opt-out of, or before customers opt-in to the Service.

Computation of the Cap is based on prevailing Data Roaming rate for customers on Roaming Subscription or Pay Per Use Roaming (refer to www.m1.com.sg for prevailing data roaming rates).

Preferential corporate data roaming rates will not be applicable in the computation of the Cap. Customers who are entitled to such preferential rates and who have subscribed to the Service may have his/her Data Roaming services suspended/cut off once roaming data usage reaches the Cap based on non-corporate rates.

Data Roaming services may be suspended/cut off in the event that the Cap is reached in a billing cycle. Customer may deactivate the Service to resume Data Roaming services without the Cap.

Computation of the Cap for customers roaming on Norway MCP (Cruise) will be based on the rate of $3.90 for the first 100KB and subsequently, $0.39 per 10KB thereafter for customers with Roaming Subscriptions, and $4.68 for the first 100KB and subsequently, $0.468 per 10KB thereafter for Pay Per Use Roaming customers.

10.

Customers may not receive pre-termination and termination SMS alerts through certain devices (e.g. laptops, mobile broadband modem, tablets, etc) and under certain circumstances (e.g. handset is not switched on, foreign network conditions, etc.)

11.

For customers who have subscribed to Multi-SIMs, SMS alerts will only be sent to the Primary SIM.

12.

The Service will apply to all data usage regardless of whether such Data Roaming services are offered as part of a bundled offer and/or with other discounts/promotions, and the Service will be based on Singapore Time, which is GMT +8. For example, Data Roaming usage at Partner Networks will be converted to Singapore Time for computation of Cap.

13.

The Service is independent of all other Data Roaming related services. Customer is required to explicitly opt out of the Service, failing which the Service will remain active in his/her account.

14.

M1 Limited's General Terms and Conditions and any other applicable specific terms and conditions for the provision of Data Roaming services published at www.m1.com.sg are deemed incorporated by reference and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall be resolved by M1 at its sole discretion.

FAQ

What is the Data Roaming Cap Service?

It is a free service provided by M1 to allow customers to limit their Data Roaming usage to within $100. Data Roaming services will be cut off upon reaching the cap/usage limit. Pre-termination SMS alerts will be sent at $80, followed by the termination SMS alert when Data Roaming services is cut off at cap limit. However, customer may not receive such SMS alerts through certain devices (e.g. laptops, tablets) and under certain circumstances (e.g. foreign network conditions). This Service helps customers avoid bill shocks.

What are the charges for the Data Roaming Cap Service?

There is no subscription or registration fee. The Service is completely free. However, SMS activation from overseas will incur SMS roaming charges.

Who is eligible for the subscription to the Data Roaming Cap Service?

Only M1 PostPaid customers will be eligible for the Data Roaming Cap Service.

What is the length of time that the Data Roaming Cap Service will be in place?

The Data Roaming Cap Service will be in place as long as customer does not explicitly request for it to be removed, regardless of Roaming status.

When will the Data Roaming Cap Service be removed?

The Service will only be removed when customers remove/opt out of the Service, which may be done through SMS, Customer Service Centres, Call Centre and Manage My Account.

How long will it take for the Data Roaming Cap Service to take effect?

The system works on real time, so once you have received the confirmation SMS of the activation of the Data Roaming Cap, the Service would be in place and working already.

Data Roaming charges will stop exactly at $100?

If customers opt in to the Service, their Data Roaming charges will not be charged beyond $100 in a billing cycle from the time of opt-in. However, the total Data Roaming charges in a bill cycle depend on various factors. Please refer to terms and conditions above.

Does it mean that my Data Roaming bill will always be $100 or less?

The total Data Roaming charges depend on various factors, including but not limited to:

	The number of times you opt in of the Service in 1 bill cycle
	Data Roaming charges incurred before opting in to the Service
	Data Roaming charges incurred after opting out of the Service

Subscription fees for other promotions/bundles/discounts for Data Roaming are independent from Data Roaming charges and the Data Roaming Cap Service.

Will I still have my Data Roaming cut off if I opted in for the Data Roaming Cap Service but am on the $15/day Unlimited Data Roaming Promotion networks?

You will still be able to enjoy the $15/day Unlimited Data Roaming. Data Roaming charges will still be capped at $15 a day, with Unlimited Data Roaming.

Your Data Roaming will be cut off when you:

	Have used the $15/day Unlimited Data Roaming for a few days, where the cumulative charges of $15/day has reached the usage limit in the Data Roaming Cap;
	Have used Data Roaming services on both Partner and non-Partner Networks, where the cumulative charges of both $15/day and the non-discounted Data Roaming rate has reached the usage limit in the Data Roaming Cap.

10.

How will I be charged if I am on the $15/day networks but have opted in for the Data Roaming Cap?

Computation of the usage limit is based on the promotional Data Roaming rate of $0.05/10kb. Customers with the Data Roaming Cap, who roam on our Partner Networks will still be able to enjoy the $15/day Unlimited Data Roaming.

11.

What happens if I subscribed to a Data Roaming Bundle and I opt in for the Data Roaming Cap Service?

Once you have opted in to the Data Roaming Cap Service, data roaming will be cut off upon reaching the usage limit.

Computation of the Cap usage limit is based on the prevailing rates of Data Roaming. Customers will be billed as per the Data Roaming Bundle subscription + Pay Per Use charges (in excess of Data Roaming Bundle if applicable).

12.

If I subscribed to the 100 MB Data Roaming Bundle, when will the Data Roaming Cap Service kick in?

The Data Roaming Cap will start upon customer opted-in the service. Data Roaming will be cut off upon reaching the Cap, and charged at prevailing Data Roaming rates.

13.

Why did my Data Roaming get cut off before I have fully utilized my data roaming bundle when I opted in for the Data Roaming Cap?

Data Roaming will be cut off at cap limit, regardless of whether Data Roaming Bundles have been utilized.

14.

I am having problems opting in for the Data Roaming Cap via SMS again, within the same day. What should I do in order to opt-in for the service again?

You can send the same request via SMS only once per day. Please use other self-service channels if you wish to opt-in for the service again, or wait for the next day to opt in via SMS.

15.

Can I increase the Data Cap limit to another amount chosen by myself?

No. The Data Roaming Cap service is provided at the same cap limit to all customers who opt in for it. Other amount limits are not supported.

16.

Why did I not receive any termination messages when my data usage was cut off?

Depending on the foreign network conditions, you may not have had sufficient network access at the point where your data roaming usage was terminated.

17.

Will there be termination charges if I were to opt out of the Data Roaming Cap?

No, there will be no termination charges.